Airport Passenger Services Course
Gain practical expertise in airport passenger services through training in check-in, boarding, baggage handling, disruption management, special assistance, safety measures, and compliance with aviation regulations. Develop confidence in professional conduct, communication, and problem-solving to support efficient operations and satisfied travelers in busy airport settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for handling airport passenger services, including check-in processes, boarding procedures, baggage management, document verification, and assisting late or special needs passengers. You will master clear communication, conflict de-escalation, safety protocols, regulatory compliance, and team coordination to ensure seamless flight operations and positive passenger experiences.
Elevify advantages
Develop skills
- Master check-in procedures by verifying identities, baggage, and travel documents accurately.
- Operate boarding gates efficiently, managing timely processes and late or standby passengers.
- Handle passenger disruptions effectively through de-escalation and safe incident resolution.
- Ensure full regulatory compliance with rules on boarding denials and passenger rights.
- Deliver professional service by prioritizing tasks, coordinating teams, and enhancing traveler satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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