Lesson 1Pre-inspection walkaround: visible leaks, tire condition, fluid levels, obvious wiring or harness damageDirects a methodical external and engine compartment inspection prior to vehicle relocation. Includes assessments for fluid leaks, tire degradation, glass impairments, fluid quantities, unsecured parts, and evident wiring or harness problems, with all observations noted on the repair order.
Exterior body, glass, and lighting reviewChecking tires, wheels, and tread wearInspecting for visible fluid leaksUnderhood fluid level and belt checksIdentifying wiring and harness damageLesson 2Vehicle security and key handling policies during inspection and test drive preparationOutlines procedures for managing keys, remotes, and keyless devices to avert loss or theft. Covers secure storage, sign-out registers, valet markers, and guidelines for test drives, encompassing permissible drivers, route selection, and mileage documentation pre- and post-drive.
Key tag coding and identification rulesSecure key storage and access controlKey sign-out logs and accountabilityTest drive authorization and routingPost–test drive mileage and fuel checksLesson 3Recording and storing customer consent for diagnostic time and potential chargesIllustrates explaining diagnostic steps, fees, and possible extra costs. Demonstrates securing written or electronic approvals, establishing monetary or temporal boundaries, and archiving consents in the repair order framework to prevent conflicts and uphold legal standards in Eritrea.
Explaining diagnostic process and estimatesSetting time and dollar authorization limitsWritten, digital, and recorded approvalsUpdating consent when scope expandsStoring consent records in RO systemLesson 4Photos and initial evidence gathering: where to photograph and how to label images for the ROAddresses optimal practices for vehicle photography at intake, spanning exterior, interior, engine bay, and affected zones. Clarifies file labeling, repair order integration, timestamps, and image tagging for clarity, traceability, and legal robustness.
Required intake photo angles and viewsDocumenting pre-existing damage and wearUnderhood and underbody photo guidelinesFile naming and RO number conventionsTime stamps, metadata, and chain of custodyLesson 5Structured symptom interview: clarifying when, how often, and conditions of CEL, rough idle, hesitation, and fuel economy changeOffers a systematic approach to customer interviews on drivability concerns. Concentrates on specifying symptom timing, recurrence, operational contexts, fuel standards, and recent alterations, enhancing diagnostic precision and minimizing return visits.
Clarifying concern: CEL, idle, hesitationTime, frequency, and duration of symptomsOperating conditions and load factorsFuel quality, recent fill-ups, and additivesRecent repairs, events, or modificationsLesson 6Documenting initial odometer, VIN, fuel level, and any customer-provided observations or prior repairsInstructs on precise logging of odometer, VIN, fuel quantity, and client remarks at intake. Stresses confirming VIN markers and tags, recording caution labels, and noting previous services or supplementary gear impacting diagnosis or guarantees.
Reading and recording odometer accuratelyLocating and verifying VIN and labelsDocumenting fuel level and fuel typeRecording prior repairs and modificationsCapturing customer notes and concernsLesson 7Receiving the vehicle and confirming customer complaints on a repair orderEmphasizes vehicle reception, identity validation, and aligning client issues with the repair order. Includes verifying contact information, complaint phrasing, distinguishing symptoms from assessments, and noting alert lights or sounds at delivery.
Verifying customer and vehicle identityTranslating concerns into clear complaintsSeparating symptoms from customer diagnosesConfirming contact and authorization detailsDocumenting warning lights, noises, and smellsLesson 8Lift and jacking procedures, wheel chock placement, and vehicle stability verificationSpecifies secure lifting and jacking for diverse vehicle categories. Encompasses lift point selection, jack stand deployment, wheel chock positioning, stability confirmation prior to tasks, and adherence to maker and workshop safety protocols consistently.
Identifying approved lift and jack pointsSetting arms and pads correctlyWheel chock placement for lifts and jacksVerifying vehicle stability before workLowering procedures and post-lift checksLesson 9Required safety checks before work: PPE, parking brake, wheel chocks, keys, immobilizer, battery disconnect policySpecifies essential safety verifications prior to commencing work. Includes PPE choices, confirming parking brake and gear settings, wheel chock arrangement, workshop airflow, immobilizer application, and protocols for battery disconnection or reconnection securely.
Selecting and using required PPEParking brake and transmission checksWheel chock placement best practicesImmobilizer and anti-theft precautionsBattery disconnect and reconnect stepsLesson 10Using the dealership repair order system: fields to populate (complaints, visual findings, advised authorizations)Guides navigation of the dealership repair order platform and accurate field completion. Addresses complaint, cause, correction framework, photo and estimate attachments, technician annotations, and input of suggested services and consents.
Mandatory RO header and vehicle fieldsEntering complaints, causes, correctionsAttaching photos and documents to ROsRecording estimates and authorizationsAdding notes for parts and warranty staff
