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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

In the Corporate Customer Service Course, you will acquire practical strategies to improve customer satisfaction, operational efficiency, and overall performance in high-pressure support roles. Key topics include crafting effective CSAT surveys, establishing precise SLAs and quality benchmarks, developing intuitive dashboards, and implementing ongoing improvement processes. Additionally, you will build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and enduring customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: interpret AHT, FCR, CSAT, NPS swiftly to enhance performance.
  • Design effective CSAT surveys: create concise, unbiased surveys to truly capture customer feedback.
  • Develop coaching and QA expertise: conduct targeted one-on-one sessions, apply scorecards, and rapidly improve agent performance.
  • Build insightful dashboard reports: produce clear SLA and queue visualisations for prompt data-informed choices.
  • Implement change management strategies: introduce new protocols using microlearning and gamification techniques.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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