Stress & Relaxation Techniques for Call Center Agents Course
Discover effective stress management and relaxation methods designed specifically for call centre agents. Recognise burnout indicators promptly, apply swift in-shift calming techniques, develop daily recovery plans, establish personal boundaries, and cultivate lasting resilience to handle calls more calmly and enhance overall performance. This course provides actionable tools for sustained well-being in high-pressure environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This practical course equips call centre agents to identify stress triggers, avoid burnout, and maintain composure amid ongoing performance demands. Master rapid breathing exercises, posture adjustments, and mindfulness practices for use between calls, create feasible daily schedules, and foster enduring resilience through enhanced sleep, physical activity, and diet. Acquire effective methods for establishing limits, obtaining assistance, and articulating workload issues clearly.
Elevify advantages
Develop skills
- Design daily stress management plans with practical routines suited to each shift.
- Employ rapid breathing, posture corrections, and mindfulness for self-control during calls.
- Detect early burnout signals and intervene to safeguard performance levels.
- Articulate workload boundaries and seek appropriate support confidently.
- Build resilience through optimised sleep, exercise, and recovery practices for enduring vitality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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