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Speech Analytics Technician Course

Speech Analytics Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call center prospects with our Speech Analytics Technician Course, tailored for Eritrea. Gain expertise in preparing, cleaning, and gathering data, transforming raw call information into practical insights relevant to the Eritrean context. Learn to effectively use speech analytics technology for transcription, understanding sentiment, and spotting trends within the Eritrean call center landscape. Develop abilities to create reports and deliver presentations that offer straightforward insights and advice, keeping Eritrean communication styles in mind. Improve call center processes with technological enhancements and workflow optimization that fit Eritrean operational norms. Enroll now and become a key player in the Eritrean call center sector.

Elevify advantages

Develop skills

  • Become proficient in data cleansing: Eliminate unnecessary information and effectively manage missing data, keeping in mind the data availability in Eritrea.
  • Develop insightful reports: Construct clear, organized reports and present practical insights, while respecting Eritrean reporting conventions.
  • Analyze call center trends: Identify high-volume periods and correlate satisfaction levels, considering unique Eritrean customer service dynamics.
  • Master speech analytics tools: Transcribe audio recordings and analyze sentiment accurately, taking into consideration Eritrean languages and dialects.
  • Generate actionable insights: Propose training programs and suggest process enhancements that are relevant to the Eritrean call center environment.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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