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Service Quality Course

Service Quality Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course teaches designing effective call quality checklists, using scoring rubrics, evaluating recordings for tone and empathy, scoring reliably, analysing data to identify issues, implementing improvements, coaching teams, and tracking gains in satisfaction and efficiency.

Elevify advantages

Develop skills

  • Diagnose call quality issues swiftly with real data analysis.
  • Develop concise QA checklists with defined measurable criteria.
  • Conduct consistent call evaluations, scoring, calibration, and bias reduction.
  • Transform insights into actionable pilots, KPIs, and coaching strategies.
  • Optimise key performance indicators balancing AHT, CSAT, and FCR effectively.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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