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Public Service and Customer Care Course

Public Service and Customer Care Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

This course develops robust communication, de-escalation, and problem-solving abilities for managing challenging phone interactions in public service. Participants master legal and privacy regulations, emotional intelligence, precise scripting, thorough verification processes, and streamlined workflows. Through practical tools, real-life scenarios, and targeted performance indicators, learners enhance resolution efficiency, minimise complaints, and provide uniform, courteous support.

Elevify advantages

Develop skills

  • De-escalate tense calls swiftly using validated emotional intelligence scripts.
  • Maintain professional command of calls by verifying, recording, and resolving public inquiries effectively.
  • Communicate services clearly in straightforward language that callers understand and rely on.
  • Handle calls legally and ethically by safeguarding data, adhering to regulations, and ensuring compliance.
  • Optimise performance through key performance indicators and feedback to elevate call centre outcomes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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