De-Escalation Course
This course equips participants with essential de-escalation techniques for handling tense conversations professionally and safely.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This short De-escalation Training shows you how to settle heated talks with tested words, good listening, and polite clear speech. You will learn to spot early danger signs, control big feelings, and pick safe replies while keeping yourself and others safe. Get useful ready scripts, right advice, and steps after events to manage tough talks with sureness and good manners.
Elevify advantages
Develop skills
- Basics of talking to calm down: settle mad callers quickly with tested scripts.
- Mastery in active listening: ease tension using understanding, voice, and speed.
- Checking risks on calls: notice warning signs early and pick safe next actions.
- Professional control of calls: manage yelling, breaks in talk, and dangers calmly.
- Support after incidents: review with teams and record hard calls clearly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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