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Customer Support Course

Customer Support Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your career at the call center through our Customer Support Course, which aims to equip experts with basic skills to solve Internet connectivity problems. It teaches you to create workable solutions, implement proactive strategies, and diagnose problems quickly. Improve your communication by writing clear reports and learn about customer complaint analysis. This high-quality, practice-oriented course will make sure you give great support, which will keep customers happy and connected. Register now to change your support skills.

Elevify advantages

Develop skills

  • Develop solutions: Create effective proposals to solve connectivity problems. (ብትግርኛ: ንምፍታሕ ጸገማት መራኸቢ ኢንተርነት ውጽኢታውያን ሓሳባት ምፍጣር)
  • Proactive support: Use strategies to prevent Internet problems. (ብትግርኛ: ንምክልኻል ጸገማት ኢንተርነት ስልቲታት ምጥቃም)
  • Diagnose issues: Understand well the tools for checking connectivity. (ብትግርኛ: መሳርሒታት መርመራ መራኸቢ ኢንተርነት ኣጸቢቕካ ምልላይ)
  • Communication skills: Use clear language to make great reports. (ብትግርኛ: ንጽፉፍ ጸብጻብ ንምስራሕ ንጹር ቋንቋ ምጥቃም)
  • Analyze complaints: Know patterns and make customer problems a priority. (ብትግርኛ: ኣገባብ ምርዳእን ናይ ዓማዊል ጸገማት ቀዳምነት ምሃብን)

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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