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Customer Service Management Course

Customer Service Management Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

ነቲ ኣብ ማእከል ጻውዒት (call center) ዘለካ ሞያ ብትምህርቲ ኣተሓሕዛ ኣገልግሎት ሸማቲ ኣዕቢ። እዚ ትምህርቲ ንሞያውያን መሰረታዊ ክእለታት ንስሩዕ ዕዮ ንምዕዳል ተዳልዩ ኣሎ። ስትራተጂ ምምዕባል፣ መስርሕ ምምሕያሽን ናይ ስልጠና ኣገባባትን ንተግባራት ንምምሕያሽ ጽዓር። ለውጢ ብውጽኢታዊ መንገዲ ከተግብር፣ ዘመናዊ ቴክኖሎጂ ክትጥቀም፣ ሓጎስ ሸማቲ ንምዕባይ ተማሃር። ናብ መሰረታዊ መበገሲ ምትንታን ኣትው፣ ተንቀሳቓስነት ማእከል ጻውዒት ተረዳእ፣ ክእለት ሪፖርትን ርክብን ኣመሓይሽ። ኣብዚ ተመክሮ ትምህርቲ ንተግባራዊን ጥዑምን ርድኢት ዝህብ ተጸንበሩና።

Elevify advantages

Develop skills

  • ንውጽኢታዊ ስራሕ ማእከል ጻውዒት መስርሕ ምምሕያሽ ምህር።
  • ንምዕባይ ብቕዓት ጋንታ ስትራተጂያዊ ስልጠና ምምዕባል
  • ንዘይምቁራጽ ስግግር ኣተሓሕዛ ለውጢ ምትግባር።
  • ንምዕባይ ፍርያት ማእከል ጻውዒት ተክኖሎጂ ምጥቃም።
  • ንፍታሕ ጸገማት ኣገልግሎት ሸማቲ መሰረታዊ መበገሲታት ምትንታን።

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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