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Call Center Agent Course

Call Center Agent Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your customer service skills through this targeted training that strengthens understanding of billing, service plans, and charges, hones clear communication, and equips you to manage busy, demanding shifts with confidence. You will learn to describe fees straightforwardly, calm difficult conversations, operate CRM and ticketing systems precisely, adhere to legal and data protection guidelines, and resolve internet and mobile problems using a practical, effective, and quality-focused method.

Elevify advantages

Develop skills

  • Expert billing explanations: clarify plans, fees, credits, and disputes quickly.
  • High-volume call control: de-escalate, prioritise queues, and reduce handling time.
  • Pro call documentation: precise CRM notes, tickets, tags, and follow-ups.
  • Confident compliance: protect PII, meet QA standards, and follow call policies.
  • Fast tech support: use knowledge bases and scripts to fix internet and mobile.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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