Call Center Agent Course
This training equips call centre agents with essential skills for effective customer service, focusing on billing clarity, call management, documentation, compliance, and technical support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance your customer service skills through this targeted training that strengthens understanding of billing, service plans, and charges, hones clear communication, and equips you to manage busy, demanding shifts with confidence. You will learn to describe fees straightforwardly, calm difficult conversations, operate CRM and ticketing systems precisely, adhere to legal and data protection guidelines, and resolve internet and mobile problems using a practical, effective, and quality-focused method.
Elevify advantages
Develop skills
- Expert billing explanations: clarify plans, fees, credits, and disputes quickly.
- High-volume call control: de-escalate, prioritise queues, and reduce handling time.
- Pro call documentation: precise CRM notes, tickets, tags, and follow-ups.
- Confident compliance: protect PII, meet QA standards, and follow call policies.
- Fast tech support: use knowledge bases and scripts to fix internet and mobile.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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