Corporate Customer Service Course
The Corporate Customer Service Course equips you with essential skills to elevate call centre operations. Delve into key performance indicators like AHT, FCR, CSAT, and NPS master CSAT survey creation apply quality assurance scorecards and coaching methods construct dynamic dashboards and execute change management via microlearning and gamification. This comprehensive training enhances service quality, boosts agent motivation, and increases customer satisfaction in demanding corporate settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
In the Corporate Customer Service Course, you will acquire practical strategies to improve customer satisfaction, operational efficiency, and overall performance in high-pressure support roles. Key topics include crafting effective CSAT surveys, establishing precise SLAs and quality benchmarks, developing intuitive dashboards, and implementing ongoing improvement processes. Additionally, you will build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and enduring customer loyalty.
Elevify advantages
Develop skills
- Master call centre KPIs: interpret AHT, FCR, CSAT, NPS swiftly to enhance performance.
- Design effective CSAT surveys: create concise, unbiased surveys to truly capture customer feedback.
- Develop coaching and QA expertise: conduct targeted one-on-one sessions, apply scorecards, and rapidly improve agent performance.
- Build insightful dashboard reports: produce clear SLA and queue visualisations for prompt data-informed choices.
- Implement change management strategies: introduce new protocols using microlearning and gamification techniques.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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