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Corporate Customer Service Course

Corporate Customer Service Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

In the Corporate Customer Service Course, you will acquire practical strategies to improve customer satisfaction, operational efficiency, and overall performance in high-pressure support roles. Key topics include crafting effective CSAT surveys, establishing precise SLAs and quality benchmarks, developing intuitive dashboards, and implementing ongoing improvement processes. Additionally, you will build expertise in coaching teams, managing performance, and refining communication to achieve superior metrics, streamlined workflows, and enduring customer loyalty.

Elevify advantages

Develop skills

  • Master call centre KPIs: interpret AHT, FCR, CSAT, NPS swiftly to enhance performance.
  • Design effective CSAT surveys: create concise, unbiased surveys to truly capture customer feedback.
  • Develop coaching and QA expertise: conduct targeted one-on-one sessions, apply scorecards, and rapidly improve agent performance.
  • Build insightful dashboard reports: produce clear SLA and queue visualisations for prompt data-informed choices.
  • Implement change management strategies: introduce new protocols using microlearning and gamification techniques.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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