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Call Quality Manager Course

Call Quality Manager Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your call center skills with our Call Quality Manager Course, designed for experts who want to improve service quality and customer satisfaction. Learn how to create good quality improvement plans, make important process changes, and design special training programs. Understand key measures like First Call Resolution and Net Promoter Score, and improve skills in managing resources, communicating with the team, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is understood correctly.

Elevify advantages

Develop skills

  • Create quality improvement plans: Find and fix important problems in the call center.
  • Make process changes: Improve how things work with smart adjustments.
  • Design special training: Create programs to make agents perform better.
  • Analyze customer feedback: Understand data to improve how happy customers are.
  • Monitor progress effectively: Track measures and change strategies to succeed.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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