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Call Quality Manager Course
Improve your call center skills with our Call Quality Manager Course, designed for experts who want to improve service quality and customer satisfaction. Learn how to create good quality improvement plans, make important process changes, and design special training programs. Understand key measures like First Call Resolution and Net Promoter Score, and improve skills in managing resources, communicating with the team, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is understood correctly.
- Create quality improvement plans: Find and fix important problems in the call center.
- Make process changes: Improve how things work with smart adjustments.
- Design special training: Create programs to make agents perform better.
- Analyze customer feedback: Understand data to improve how happy customers are.
- Monitor progress effectively: Track measures and change strategies to succeed.

from 4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Improve your call center skills with our Call Quality Manager Course, designed for experts who want to improve service quality and customer satisfaction. Learn how to create good quality improvement plans, make important process changes, and design special training programs. Understand key measures like First Call Resolution and Net Promoter Score, and improve skills in managing resources, communicating with the team, and making strategy adjustments based on data. Boost your career by making sure calls are handled well and customer feedback is understood correctly.
Elevify advantages
Develop skills
- Create quality improvement plans: Find and fix important problems in the call center.
- Make process changes: Improve how things work with smart adjustments.
- Design special training: Create programs to make agents perform better.
- Analyze customer feedback: Understand data to improve how happy customers are.
- Monitor progress effectively: Track measures and change strategies to succeed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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