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Call Handling Skills Course

Call Handling Skills Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Gain confidence in handling technical support, billing inquiries, and service upgrade discussions. Master professional greetings, tone management, active listening, structured call processes, time efficiency, and precise record-keeping. Develop expertise in diagnosing internet problems, settling billing conflicts, and promoting upgrades while ensuring compliance, composure, productivity, and top-tier customer satisfaction.

Elevify advantages

Develop skills

  • Professional call management: organize conversations, optimize time use, and achieve performance targets swiftly.
  • Expert internet troubleshooting: identify, describe, and fix residential connectivity challenges.
  • Billing dispute resolution: explain fees transparently, correct mistakes, and soothe frustrated clients.
  • Convincing upgrade promotion: highlight plan advantages, address concerns, and secure agreements courteously.
  • Conflict de-escalation and endurance: calm heated situations, safeguard data, and maintain poise under pressure.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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