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Call Center Training Course

Call Center Training Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Boost your call centre career within Eritrea with our Call Centre Training Course, tailored to improve your empathy, communication, and problem-solving abilities. Become proficient in active listening, both spoken and unspoken communication methods, and learn to handle stress while building strong relationships with customers. Gain a thorough understanding of call centre operations, key performance indicators (KPIs), and technology used in Eritrean call centres. Keep ahead by learning continuous improvement strategies suitable for our environment. This course is ideal for professionals in Eritrea who want to improve work processes and create more personalized customer experiences, setting you on the path to success.

Elevify advantages

Develop skills

  • Develop strong empathy: Build genuine connections with customers using emotional awareness and understanding, especially important in Eritrean culture.
  • Improve communication skills: Become excellent in active listening and effective speaking techniques suitable for Eritrean contexts.
  • Master problem-solving: Create innovative solutions and make sound judgments relevant to situations in Eritrea.
  • Enhance operational efficiency: Simplify work procedures and effectively use call centre technology common in Eritrea.
  • Embrace continuous learning: Stay informed about current trends and promote a culture of learning and development.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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