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Call Center Course

Call Center Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance your customer interactions through this brief, hands-on course that teaches you to calm tense calls, apply empathy without extending call duration, and maintain satisfaction ratings. Gain knowledge of straightforward call structures, sophisticated questioning methods, and comforting phrases, along with actual scripts, CRM processes, and essential KPI fundamentals to settle matters more quickly, minimise repeated contacts, and offer reliable, top-notch assistance daily.

Elevify advantages

Develop skills

  • Advanced questioning control: reduce escalations and gather facts swiftly.
  • High-impact call flows: initiate, assess, and conclude using assured scripts.
  • De-escalation mastery: soothe distressed callers whilst safeguarding CSAT and FCR.
  • CRM efficiency: record precise notes, review past records, and accelerate each resolution.
  • KPI-driven performance: leverage AHT, FCR, and CSAT to enhance calls within days.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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