Video Surveillance Security Agent Course
This Video Surveillance Security Agent Course equips private security professionals with essential skills for mall CCTV operations. Participants learn to master threat detection, including shoplifting, aggression, child safety risks, and medical emergencies. The training covers effective camera monitoring, precise radio communication, swift incident response protocols, and proper evidence preservation to enhance safety, minimise losses, and boost performance across all shifts.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical expertise in managing mall CCTV systems confidently through this Video Surveillance Security Agent Course. Key topics include risk assessment, optimal camera positioning, advanced observation methods, and recognising behavioural signs of theft, child endangerment, and medical emergencies. Develop proficiency in concise radio communications, rapid incident handling, evidence management, and detailed post-event reporting to elevate security effectiveness and safeguard assets.
Elevify advantages
Develop skills
- Pro CCTV monitoring: maintain continuous visual contact without tunnel vision.
- Mall threat detection: spot shoplifting, aggression, child risk and medical issues.
- Fast incident response: apply clear steps for theft, fights, lost kids and emergencies.
- Professional radio use: deliver precise, calm, time-stamped messages under stress.
- Evidence handling: export clips, protect chain of custody and write solid reports.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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