Prevention Agent Course
The Prevention Agent Training Course equips security personnel with essential skills to combat retail theft using CCTV and patrols, adhere to legal and ethical guidelines, de-escalate tense situations, collaborate with store teams, and protect assets while upholding customer rights. It emphasises proactive risk management and professional conduct in retail environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course provides practical skills for managing theft risks, handling customer interactions, and resolving store incidents confidently. Participants learn legal boundaries, use-of-force protocols, de-escalation techniques, CCTV operations, patrol strategies, and evidence management. It fosters teamwork with store personnel, enhances situational awareness, and teaches effective tactics to minimise losses and safeguard people and property.
Elevify advantages
Develop skills
- Legal compliance for security: quickly apply rules on searches, detentions, and force.
- Retail loss prevention strategies: reduce theft via EAS, store layouts, and hidden deterrents.
- CCTV and patrol coordination: design routes, identify blind spots, and preserve video evidence.
- Customer service professionalism: manage complaints, calm situations, and respect dignity.
- Store risk evaluation: observe behaviours, prioritise threats, and intervene early.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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