Municipal Administrative Officer Course
This course equips you with essential skills for frontline municipal administration, covering intake interviews, multiservice coordination, data protection, clear communication in person, phone, and writing, aligned with French municipal procedures and contemporary public management practices. Participants gain confidence in managing counters, triaging requests, and enhancing service efficiency while upholding ethical standards.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Acquire practical skills to manage municipal counters, coordinate services, and address complex requests confidently. Master intake interviewing, triage, communication, data protection, ethical practices, French municipal procedures, professional writing, and strategies to boost timelines, transparency, and visitor satisfaction in daily operations.
Elevify advantages
Develop skills
- Multiservice case coordination: streamline referrals, SLAs and follow-up tracking.
- Intake interviewing mastery: structure questions, verify identity, capture consent fast.
- Frontline service excellence: de-escalate visitors and communicate rules clearly.
- Data protection at the counter: apply privacy, consent and fraud escalation rules.
- Professional municipal writing: craft clear notes, emails and referral messages.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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