Lesson 1Urgent care and stabilisation: protocols for thin/respiratory animals, fluid therapy basics, wound care, pain assessment and analgesia indicationsCovers quick checks for underweight or breathing-troubled animals, safe oxygen aid, basic fluid giving, wound cleaning and wrapping, and step-by-step pain checks to decide on pain relief under vet guidance.
Primary survey and triage categories at intakeRecognizing respiratory distress and cyanosisSafe oxygen delivery and positioning techniquesFluid therapy indications and monitoring basicsWound cleaning, bandaging, and pain scoringLesson 2Initial physical exam checklist for dogs, cats, and small mammals (temperature, hydration, body condition, respiratory/GI signs)Gives a clear exam list for dogs, cats, and small animals at intake, checking vital signs, water levels in body, weight condition, and main body system signs, so agents spot issues and alert vets right away.
Safe handling for dogs, cats, small mammalsMeasuring temperature, pulse, and respirationAssessing hydration and body condition scoreScreening for respiratory and GI abnormalitiesDocumenting exam findings and concernsLesson 3Medical recordkeeping and ID: microchipping, temporary ID banding, intake forms, photographing and documenting clinical findingsTeaches making full, easy-to-read medical notes at intake, giving and checking unique IDs, fitting microchips, temporary bands, and taking photos of animals and health signs for ID, care, and legal purposes.
Standardized intake medical history formsAssigning shelter IDs and collar bandingMicrochip scanning and new chip placementPhotographing animals and key lesionsStoring and backing up digital recordsLesson 4Parasite control at intake: deworming regimens by age and species, flea/tick treatment, ectoparasite inspectionSets out steps to fight parasites on arrival, with stool checks, worming suited to age and type, flea and tick treatments, close checks for outer parasites, and noting all treatments and reactions.
Common internal and external parasites seenFecal sample collection and test optionsAge and species based deworming protocolsFlea and tick product selection and safetyRecording treatments and follow‑up dosesLesson 5Criteria for medical clearance for adoption: treatment milestones, neuter timing, follow-up medical commitments for adoptersSpells out health clearance rules for adoption, like fixing illnesses, finishing key treatments, spay or neuter timing, and telling adopters about ongoing health needs and check-up duties.
Minimum health standards for adoptionTracking treatment milestones and outcomesDetermining safe spay or neuter timingCommunicating chronic care needs to adoptersPost‑adoption medical follow‑up planningLesson 6Vaccination protocols at intake: core vaccines, timing, modified live vs killed, vaccine reactions and documentationExplains main vaccines for dogs and cats on intake, best times by age and health, live vs killed types, spotting reactions, and proper noting for legal and health tracking.
Core vaccines for dogs and cats at intakeTiming by age, pregnancy, and health statusModified live versus killed vaccine selectionRecognizing and responding to vaccine reactionsRecording vaccines and lot numbers in recordsLesson 7Medication management for chronic cases (e.g., heart meds): owner surrender triage, medication reconciliation, continuity of care planningShows how to check owner-surrendered animals with long-term illnesses, confirm their meds, match lists, and plan ongoing care with vets for safety, sticking to treatment, and clear next steps.
Interviewing owners about chronic conditionsCollecting and verifying prior prescriptionsMedication reconciliation and interaction checksCoordinating refills and dosing schedulesFlagging special monitoring needs in recordsLesson 8Isolation, quarantine, and cohorting: facility flow, length of isolation, PPE and sanitation between cohortsExplains setting up isolation, quarantine, and group plans, with movement paths, cage spots, protective gear, and cleaning between groups to stop disease while keeping care kind and staff safe.
Designing clean and dirty traffic flow pathsCriteria for isolation versus quarantine useCohorting by species, age, and risk factorsPPE selection, donning, and doffing stepsCleaning and disinfection between cohortsLesson 9Infectious disease screening at intake: core pathogens, when to test (FeLV/FIV, parvovirus, distemper, kennel cough, respiratory panels)Covers main infection risks on intake like FeLV, FIV, parvo, distemper, and breathing illnesses, when to test which animals, right sample taking, and reading and noting results.
Core canine and feline infectious risksFeLV and FIV testing indications and timingParvovirus and distemper test selectionRespiratory panels and kennel cough testingRecording and communicating test results
