Patient Representative Training Course
This course provides comprehensive training for patient representatives, focusing on patient rights advocacy, complaint handling, and effective communication in healthcare settings through practical exercises and real-world scenarios.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Patient Representative Training Course equips you with practical tools to safeguard patient rights, handle complaints, and promote safe, respectful care. You will learn essential laws, fundamental rights, and hospital protocols while developing robust communication, documentation, and advocacy abilities. Using scripts, checklists, and role-playing exercises, you build the confidence to manage challenging situations, settle disputes, and assist patients and families throughout their healthcare experience.
Elevify advantages
Develop skills
- Master patient interviews: employ structured questions to gather clear, actionable information.
- Excel in complaint documentation: log incidents accurately to maintain evidence integrity.
- Communicate effectively: calm tensions, use simple language, and establish trust swiftly.
- Advocate using rights: implement patient rights and hospital policies in actual scenarios promptly.
- Negotiate across teams: facilitate case discussions and settle conflicts without assigning fault.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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