Patient Communication Skills Course
This course equips healthcare workers with vital skills for compassionate patient talks, especially hard news, emotional de-escalation, family discussions, and end-of-life planning. It offers practical scripts, proven techniques like SPIKES, and self-care strategies to prevent burnout and boost team unity, ensuring clear, confident interactions every time.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain expertise in managing challenging patient dialogues with poise via simple speech, empathy, de-escalation methods, and SPIKES for bad news delivery. Hone skills in script practice, family conferences, follow-up strategies, and self-care routines to combat burnout while enhancing interdisciplinary teamwork in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses in simple terms with teach-back methods and no jargon.
- Quickly calm emotional situations using empathy for anger, denial, and anxiety.
- Conduct effective family meetings on goals, DNR orders, and decision records.
- Safeguard personal wellbeing and team support through debriefs and burnout checks.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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