Traveler Services and Customer Care Course
Acquire expertise in traveller services and customer care through practical situations. Master managing airline interruptions, accommodation challenges, unique requests, and pressing matters, whilst interacting clearly, soothing distressed guests, and safeguarding traveller satisfaction alongside business income. This training equips you to deliver exceptional support in dynamic travel environments, enhancing service quality and operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Traveller Services and Customer Care Training provides hands-on abilities to manage travel interruptions, unique demands, and critical situations assuredly. Gain knowledge in exploring viable choices, resolving airline and accommodation problems, bargaining outcomes, and recording details precisely. Develop robust interaction skills, apply prepared formats, and offer prompt, dependable assistance to ensure seamless journeys.
Elevify advantages
Develop skills
- Airline interruption management: rebook swiftly, reduce expenses, uphold traveller entitlements.
- Accommodation problem solving: address overbookings, arrange substitutes, restore guest confidence.
- Unique request handling: record requirements, verify with providers, prepare reliable contingencies.
- Incident prioritisation: evaluate severity, balance hazards, respond to time-critical issues.
- Professional client interaction: compassionate dialogues, precise messages, and versatile templates.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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