Professional Hospitality Training
This course equips you with essential hospitality skills for 4-star urban hotels. You will learn to map guest journeys, address service issues, handle complaints effectively, integrate hotel technology, and develop staff capabilities to enhance satisfaction, positive reviews, upsell opportunities, average daily rate (ADR), and revenue per available room (RevPAR) in the travel and tourism sector.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills in professional hospitality to improve guest satisfaction and revenue. Streamline housekeeping and front desk operations, create upsell strategies, manage guest data ethically, excel in service recovery, track key performance indicators, implement feedback mechanisms, adopt simple technologies and automation, and foster a service-oriented culture via staff training and performance oversight.
Elevify advantages
Develop skills
- Design guest journeys by mapping key hotel touchpoints to delight visitors.
- Master service recovery with quick complaint resolution and escalation processes.
- Leverage technology like PMS, CRM, and messaging for personalized guest experiences.
- Optimize operations and upsell services to increase ADR and RevPAR.
- Coach teams through training, empowerment, and rewards for reliable service.
Suggested summary
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