PMR Agent Training
This course equips you with essential skills to serve as a professional PRM agent in airports. You will learn U.S. regulations including ADA, FAA, and TSA, safe assistance techniques for mobility devices, effective communication with cultural sensitivity, incident management protocols, and efficient procedures to ensure safe, respectful, and timely support for passengers with reduced mobility in high-pressure environments.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical skills to assist passengers with reduced mobility confidently in busy terminals. Master key regulations like ADA, FAA, and TSA, safe wheelchair handling, infection control, and time management. Develop clear communication, cultural awareness, risk assessment, incident handling, and use checklists for efficient, compliant support.
Elevify advantages
Develop skills
- Master PRM operations: triage passengers, optimize routes, and coordinate teams effectively.
- Develop disability assistance skills: perform safe transfers, provide guides, and communicate respectfully.
- Ensure PRM compliance: implement ADA, FAA, and TSA rules in everyday airport tasks.
- Handle PRM incidents: assess risks, record details, and safeguard passenger rights.
- Maintain hygiene and safety: clean, use, and care for mobility equipment properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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