Luxury Hotel Receptionist Training
This course equips aspiring luxury hotel receptionists with essential skills for delivering exceptional 5-star front desk service. Participants learn VIP check-in procedures, efficient room allocation, coordination with hotel departments, ethical upselling strategies, complaint handling, and overbooking management. Through practical scripts, emails, and templates, students gain the confidence to boost guest satisfaction and revenue, making it ideal for those pursuing careers in high-end hospitality and tourism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical expertise in luxury hotel front desk operations, covering VIP guest handling, streamlined check-in processes, room allocation for early arrivals, and seamless coordination with housekeeping, concierge, and bell services. Master complaint resolution techniques, ethical upselling methods, overbooking strategies, and utilize ready-made scripts, emails, and templates to elevate guest satisfaction and drive revenue from the start.
Elevify advantages
Develop skills
- Master luxury front desk operations for seamless 5-star guest service.
- Coordinate PMS systems with housekeeping, concierge, and bell staff effectively.
- Develop ethical upselling techniques to enhance revenue and guest experiences.
- Excel in guest communications, including VIP handling and complaint resolution.
- Manage overbooking and incidents calmly to retain guest loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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