Hotel Receptionist Training
Gain expertise in front desk tasks, reservation management, billing processes, and effective guest interactions to confidently manage overbookings, guest complaints, and peak periods. Develop essential skills for professional hotel receptionists sought by travel and tourism employers globally, ensuring smooth operations and superior service delivery.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Enhance front desk abilities through practical training on check-in, check-out, reservations, upgrades, overbooking management, guest communication, complaint handling, service recovery, billing, payments, corporate folios, time management, multitasking, professional behaviour, PMS operations, shift handovers, and inter-department coordination.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
- Excel at front desk duties including efficient check-in, check-out, and room assignments.
- Develop precise hotel billing skills for payments, folios, refunds, and accurate audits.
- Apply effective service recovery strategies to swiftly resolve complaints, noise problems, and difficult guests.
- Enhance professional communication for team coordination, incident logging, and handling demanding shifts.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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