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Hotel Receptionist Training

Hotel Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Enhance front desk abilities through practical training on check-in, check-out, reservations, upgrades, overbooking management, guest communication, complaint handling, service recovery, billing, payments, corporate folios, time management, multitasking, professional behaviour, PMS operations, shift handovers, and inter-department coordination.

Elevify advantages

Develop skills

  • Master reservations by confidently managing overbookings, upgrades, and walk-in guests.
  • Excel at front desk duties including efficient check-in, check-out, and room assignments.
  • Develop precise hotel billing skills for payments, folios, refunds, and accurate audits.
  • Apply effective service recovery strategies to swiftly resolve complaints, noise problems, and difficult guests.
  • Enhance professional communication for team coordination, incident logging, and handling demanding shifts.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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