Hotel Front Desk & Reservations Training Course
5/5
Gain mastery in hotel front desk and reservations: manage inquiries, check-ins, payments, overbookings, and complaints confidently. Perfect for tourism workers seeking excellent service and advancement in hospitality.

5.0 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course builds essential skills for handling calls, making precise bookings, and operating PMS systems effectively. Master check-in and check-out processes, verify payments and IDs, prevent overbookings, use guest interaction scripts, and resolve conflicts. Employ practical checklists, enhance time management, stay composed under stress, and provide top-notch, efficient service on every shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and verify reservations swiftly.
- Skilled PMS usage: perform check-ins, check-outs, folios and room stock control.
- Overbooking management: avoid problems, reassign rooms and ensure guest happiness.
- Payment and dispute expertise: correct bills, handle payments and settle issues.
- Front desk efficiency: apply checklists, manage priorities and remain composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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