Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations: manage inquiries, check-ins, payments, overbookings, and complaints confidently. Perfect for tourism workers seeking excellent service and advancement in hospitality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Hotel Front Desk and Reservations Training Course builds essential skills for handling calls, making precise bookings, and operating PMS systems effectively. Master check-in and check-out processes, verify payments and IDs, prevent overbookings, use guest interaction scripts, and resolve conflicts. Employ practical checklists, enhance time management, stay composed under stress, and provide top-notch, efficient service on every shift.
Elevify advantages
Develop skills
- Professional booking management: handle, record and verify reservations swiftly.
- Skilled PMS usage: perform check-ins, check-outs, folios and room stock control.
- Overbooking management: avoid problems, reassign rooms and ensure guest happiness.
- Payment and dispute expertise: correct bills, handle payments and settle issues.
- Front desk efficiency: apply checklists, manage priorities and remain composed.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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