Hotel Front Desk Receptionist Training Course
This course equips you with essential front desk skills for managing check-ins, billing disputes, room delays, and noise complaints confidently. You will master guest communication, de-escalation techniques, PMS and billing systems, and service recovery strategies to enhance guest satisfaction and advance your career in tourism hospitality.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Gain practical expertise in hotel front desk operations, including efficient check-ins, check-outs, room preparation, professional guest interactions, basic English-Spanish phrases for service, resolving billing issues, handling noise and delay incidents, using PMS and POS systems, maintaining documentation standards, and applying stress management to ensure high-quality service and protect the hotel's reputation consistently.
Elevify advantages
Develop skills
- Guest communication mastery: handle check-in, complaints, and reviews with ease.
- Billing dispute resolution: audit folios, explain charges, and prevent double bills.
- Incident handling skills: manage noise, delays, and room issues with calm authority.
- PMS and POS proficiency: run check-ins, vouchers, refunds, and reversals fast.
- Peak-shift performance: triage guests, multitask, and stay resilient under stress.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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