Hotel and Cruise Ship Hospitality Course
Master hotel and cruise ship hospitality with global service standards, guest recovery skills, safety know-how, and cross-cultural communication to handle disruptions, protect guests, and deliver five-star experiences in today’s travel and tourism industry.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Hotel and Cruise Ship Hospitality Course gives you practical tools to manage front office tasks, guest communication, and onboard safety with confidence. Learn international service standards, cross-cultural interaction, and effective disruption recovery, including rebooking, compensation, and sentiment tracking. Build skills in allergy management, F&B coordination, and clear documentation to deliver consistent, high-quality guest experiences.
Elevify advantages
Develop skills
- Guest recovery strategies: handle disruptions, refunds, and goodwill gestures fast.
- Cruise front office skills: manage check-in, complaints, and multilingual guests.
- Cross-cultural service: adapt language, tone, and behavior for global travelers.
- Safety and incident response: follow maritime rules, report issues, reassure guests.
- Food allergy handling: log requests, coordinate with galley, prevent cross-contact.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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