Hospitality Receptionist Training
This Hospitality Receptionist Training course equips learners with essential front desk skills for city hotels. Participants master professional greetings, active listening, de-escalation techniques for stressed guests, clear phone and email communication, accurate reservations, rate and inventory management, PMS check-in processes, complaint handling, and post-stay documentation. Graduates deliver smooth guest experiences and high-standard service, preparing them for careers in 4-star hotels and global tourism.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Hospitality Receptionist Training develops confident front desk expertise for urban hotels. Key topics include professional greetings, active listening, guest de-escalation, phone and email communication, precise reservations, rate and inventory fundamentals, PMS check-in procedures, complaint resolution, and post-stay records to ensure seamless stays and superior service.
Elevify advantages
Develop skills
- Guest communication mastery: handle calls, emails, and in-person requests with ease.
- Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
- Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
- Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
- Guest profile optimization: log preferences and post-stay notes to boost repeat stays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
FAQs
Who is Elevify? How does it work?
Do the courses have certificates?
Are the courses free?
What is the course workload?
What are the courses like?
How do the courses work?
What is the duration of the courses?
What is the cost or price of the courses?
What is an EAD or online course and how does it work?
PDF Course