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Hospitality Receptionist Training

Hospitality Receptionist Training
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Hospitality Receptionist Training develops confident front desk expertise for urban hotels. Key topics include professional greetings, active listening, guest de-escalation, phone and email communication, precise reservations, rate and inventory fundamentals, PMS check-in procedures, complaint resolution, and post-stay records to ensure seamless stays and superior service.

Elevify advantages

Develop skills

  • Guest communication mastery: handle calls, emails, and in-person requests with ease.
  • Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
  • Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
  • Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
  • Guest profile optimization: log preferences and post-stay notes to boost repeat stays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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