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Hospitality Receptionist Training

4.1/5
Hospitality Receptionist Training
4.1 in the evaluation
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

Hospitality Receptionist Training develops confident front desk expertise for urban hotels. Key topics include professional greetings, active listening, guest de-escalation, phone and email communication, precise reservations, rate and inventory fundamentals, PMS check-in procedures, complaint resolution, and post-stay records to ensure seamless stays and superior service.

Elevify advantages

Develop skills

  • Guest communication mastery: handle calls, emails, and in-person requests with ease.
  • Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
  • Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
  • Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
  • Guest profile optimization: log preferences and post-stay notes to boost repeat stays.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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