Hospitality Reception Training
Gain expertise in front desk operations for hospitality and tourism sectors, covering professional check-ins, guest interactions, complaint management, overbooking solutions, local recommendations, and multitasking techniques. Provide assured, high-quality service to global visitors on every shift, enhancing operational efficiency and guest satisfaction.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills for handling guest check-ins, effective communication, and smooth front desk duties. Master precise English phrases for welcomes, resolving issues, and managing complaints, alongside PMS tools, overbooking fixes, local advice, multitasking, and time management to ensure every guest experience is seamless and professional.
Elevify advantages
Develop skills
- Professional check-in skills: swift, courteous, and regulation-compliant arrivals.
- Guest issue resolution: composed English responses to calm and restore service.
- Front desk management: proficient use of PMS, room tracking, and standard procedures.
- Local knowledge sharing: precise directions, safety advice, and personalized tips.
- Multitasking at reception: effectively prioritizing, handling lines, and maintaining composure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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