Reservations Agent Course
This course provides essential training for becoming a proficient reservations agent, focusing on U.S. intercity rail travel. Participants will gain hands-on experience in analyzing client needs, researching rail options, building itineraries, advising on policies, and communicating professionally via email to ensure seamless booking processes.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Reservations Agent Course equips you with practical skills to research U.S. intercity rail options, compare operators, schedules, and service classes, and create clear round-trip proposals for routes like NYC–Washington. You will learn to interpret client emails, ask targeted clarification questions, document reservations accurately, explain fare rules, manage changes and rebookings, and produce professional, client-ready confirmations consistently.
Elevify advantages
Develop skills
- Client needs analysis: swiftly interpret travel emails into precise rail requests.
- Rail research mastery: compare U.S. train routes, schedules, classes, and fares.
- Option building: develop round-trip rail itineraries balancing price and time effectively.
- Policy-savvy advising: clarify fare rules, changes, refunds, and optimal booking times.
- Pro email communication: compose concise confirmations, updates, and rebooking proposals.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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