Car Lessor Training
This comprehensive course focuses on mastering car rental agreements, effective customer interactions, and efficient dispute handling in the travel and tourism industry. Participants learn straightforward communication scripts, fundamental legal principles, secure digital archiving for audits, and optimised procedures for vehicle pickups and returns. These skills enhance customer confidence, lower complaint rates, and secure business income through professional practices.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with essential skills to draft and explain car rental contracts effectively, manage operational risks, and safeguard company and client interests. You will explore key contract terms, insurance products, deposit policies, fuel and mileage regulations, along with detailed procedures for reservations, vehicle delivery, and returns. Gain proficiency in digital record-keeping, audit processes, customer complaint management, and dispute settlement to streamline operations, minimise mistakes, and address challenges professionally.
Elevify advantages
Develop skills
- Master rental contracts: create clear, regulation-compliant agreements rapidly.
- Optimise counter operations: manage check-ins, handovers, and returns seamlessly.
- Resolve complaints effectively: address fuel, damage, and billing issues promptly.
- Control records and audits: organise, index, and access contracts and images instantly.
- Deliver clear customer scripts: explain insurance, charges, and rules simply.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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