Lesson 1Inventory checklist for welcome desk: badges, lanyards, clipboards, pens, badge reels, guest list printouts, walk-in formsFind out how to ready and check all welcome desk items in Eritrea style, from badges and lanyards to forms and pens, using counts, labels, storage, and restock ways to avoid shortages and last-hour mix-ups.
Badge, lanyard, and holder quantity planningClipboards, pens, and backup stationery setupPrinted guest lists and walk-in registration formsLabeling, boxing, and transport of materialsOn-site inventory checks and replenishment planLesson 2Digital and printed guest list setup: master list, on-site printouts, check-in tablet spreadsheets, privacy and data handlingSee how to set up digital and printed guest lists for Eritrean events, handle tablets and sheets, and follow privacy rules so check-in goes quick, right, and matches what organizers want.
Create master guest list fields and categoriesPrepare printed lists and backup copiesTablet and spreadsheet setup for check-inProcedures for walk-ins and last-minute editsPrivacy, data access, and retention rulesLesson 3Staff roles and run sheet: hostesses’ station assignments, shift timings, handover notesLook into setting hostess roles, station spots, shift times, and handover notes with a good run sheet, so every team member knows their place, tasks, and who takes over in Eritrea events.
Define hostess roles and responsibility scopeAssign stations and rotation plan by areaCreate detailed run sheet with time blocksHandover notes for shift changes and breaksCommunication tools for real-time updatesLesson 4Essential pre-event questions to ask the organizer (guest demographics, VIP list, arrival windows, arrival flow)Key questions to ask event organizers in Eritrea about guest types, VIPs, arrival times, and flow, to plan greetings, staff, and backups for the welcome spot.
Clarify guest demographics and dress codeConfirm VIP list, priorities, and protocolsExpected arrival windows and peak timesPlanned arrival flow and transport detailsSpecial needs, accessibility, and cultural notesLesson 5Signage and wayfinding planning: entrance signage, coat check, photo wall directions, restroom and seating signagePlan clear signs and directions for Eritrean venues, for entrances, coat check, photo walls, restrooms, seats, so guests find their way easy without always asking.
Entrance branding and registration signageCoat check and ticketing sign placementPhoto wall and photographer direction signsRestroom and accessibility wayfindingSeating, row, and section identification signsLesson 6Badge system design and color-coding rules: VIP, Media, General guest protocols and access permissionsSet up a simple badge system with colors and rules for VIPs, media, general guests in Eritrea, so hostesses spot permissions fast and guide folks right.
Define badge categories and access levelsChoose colors and visual cues for each groupPrint layout: names, titles, and organizationRules for reprints, lost badges, and changesHostess briefing on badge checks and controlLesson 7Coordination checklist with vendors: security, catering, AV, coat check staff, photographersWork smooth with security, catering, AV, coat check, photographers in Eritrea by setting times, contacts, standards, backups, so hostesses help vendors and fix issues on the day.
Confirm vendor contacts and communication channelsAlign vendor arrival, setup, and strike timelinesClarify service standards and escalation pathsCoordinate security, access zones, and deliveriesPlan contingencies for delays or technical issuesLesson 8Pre-shift briefing script and rehearsal plan: greetings, escalation protocols, emergency proceduresRun a strong pre-shift talk with greeting words, tone tips, escalation steps, emergency plans, and practice runs to get the hostess team ready before doors open in Eritrea.
Set briefing agenda, timing, and attendance rulesStandard greeting scripts and tone of voiceEscalation ladder for guest issues and complaintsEmergency and evacuation talking pointsQuick rehearsal drills and role-play scenariosLesson 9Venue layout and logistics: entrance(s), coat check placement, photo wall location, main stage access, emergency exitsRead and adjust venue maps from hostess view in Eritrea, noting entrances, coat check, photo spots, stage entry, exits for good guest flow and clear positions.
Review floor plans with organizer or venue repPlan primary and secondary guest entrance routesOptimal placement of coat check and photo wallBackstage, stage access, and restricted areasEmergency exits and crowd flow considerations
