Lesson 1Continuity when cleaning staff arrives in morning: handover notes, overnight observations, and open items trackingThis lesson shows readying clear pass notes for morning cleaners, noting night sights, tracking open matters, and keeping clean plans, fixes, and follows smooth over shifts.
Writing concise, actionable handover notesDocumenting spills, stains, and damage foundFlagging maintenance and repair requestsTracking incomplete tasks and deadlinesHandover communication between shiftsLesson 2Standard closing checklist structure: zone breakdown, task frequency, time estimates, and completion sign-offThis lesson teaches making a set closing list, splitting place into areas, setting task times, guessing hours, and clear finish and sign rules for steady work and answer.
Defining zones and responsibility areasListing tasks by daily and weekly frequencyEstimating realistic task durationsOrdering tasks for efficient workflowSign-off fields and escalation notesLesson 3Private room closing tasks: resetting for next booking, furniture configuration, linen handling, and AV/equipment checksThis lesson covers private room close steps, resetting setups, moving chairs and tables, handling cloths, checking sound and gear, and readying for next event by specs.
Reviewing next event setup requirementsFurniture layout and chair alignmentCollecting and bagging used linensTesting AV, screens, and microphonesSecuring decor, signage, and amenitiesLesson 4Verification and recording of checklist completion: physical sign-off sheets, digital logs, photos as proof, and timestamped recordsThis lesson shows checking closing lists are done, with paper sign sheets, digital notes, photos, times, and storing for checks, event looks, and work watch.
Designing clear paper sign-off sheetsUsing digital checklist and log appsPhoto evidence standards and anglesTimestamp rules and user identificationArchiving records for audits and reviewsLesson 5Cleaning materials, tools, and safe chemical use: inventory, labeling, MSDS basics, and PPEThis lesson manages clean supplies and tools, marks and stores chemicals, learns basic safety sheets, and uses gear to keep workers safe while holding clean marks.
Inventory and par levels for suppliesLabeling and safe chemical storageReading and applying MSDS basicsSelecting and using correct PPECleaning tool care and replacementLesson 6Bar closing tasks: bar top sanitation, glass/run-back procedure, stock rotation, refrigeration checks, and POS till cleanupThis lesson details bar close steps, cleaning bar tops, handling glasses and returns, turning stock, checking cold units, and closing POS drawer for clean, control, and ready.
Bar top and garnish station sanitationGlassware run-back and polishing flowStock rotation and date labelingRefrigeration temperature and seals checkPOS till counting and discrepancy logsLesson 7Quality control sampling and spot checks: randomized verification, corrective action logs, and supervisor sign-offThis lesson does quality watch on close tasks with samples, random checks, fix logs, and boss signs to hold marks and guide staff on repeat matters.
Planning random spot check schedulesSampling methods for different zonesRecording defects and corrective actionsSupervisor sign-off and commentsUsing findings for staff coachingLesson 8Terrace closing tasks: furniture securing, outdoor cleaning, waste removal, and weatherproofing proceduresThis lesson outlines terrace close steps, locking chairs and tables, cleaning outside, clearing rubbish, and weather steps to guard gear and keep guest-ready for next turn.
Stacking and locking outdoor furnitureCleaning tabletops, railings, and floorsOutdoor ashtray and waste removalProtecting cushions, umbrellas, and heatersWeather checks and storm precautionsLesson 9Role assignment for cleaning tasks: waiter, bartender, busser, and Jefe de Sala responsibilities and handoffsThis lesson clears who does clean tasks at close, sets duties for waiters, bar staff, clearers, and head server, and handles passes and checks between roles.
Mapping tasks to each front-of-house roleWaiter duties for tables and stationsBartender duties for bar and backbarBusser duties for floors and wasteJefe de Sala oversight and sign-offLesson 10Dining room closing tasks: table clearing, glassware polishing, chair stacking/placement, floor cleaning, and ambient checksThis lesson details service-end dining room steps, quick table clear, safe glass care, right chair spots, floor clean, and last checks to ready for next service.
Sequence for clearing tables and side stationsStandards for cutlery and glassware polishingCorrect chair stacking and spacing rulesEnd-of-night floor sweeping and moppingLighting, music, and scent final checks
