Head Waiter Training
Gain mastery in head waiter responsibilities for thriving bars and restaurants. The course covers crisis management, team leadership, guest recovery techniques, and strategies for smooth service flow. These skills equip you to manage high-pressure situations, preserve exceptional guest experiences, and maintain seamless operations during every shift, leading to consistent success.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Head Waiter Training course offers practical skills in leadership, crisis handling, and guest recovery. Participants learn to manage dining operations efficiently, coordinate with kitchen and bar teams, address staff shortages, handle complaints effectively, and boost team morale. It includes practical scripts, checklists, and templates to enhance service delivery, safeguard guest satisfaction, and ensure reliable high performance across all shifts.
Elevify advantages
Develop skills
- Crisis management: Address equipment breakdowns and service disruptions promptly.
- Team leadership: Conduct briefings, mentor servers, and sustain high morale in tough conditions.
- Dining room oversight: Balance table sections, handle reservations, and maximise table turnover.
- Kitchen and bar coordination: Control order pacing, mitigate delays, and uphold guest satisfaction.
- Guest recovery: Swiftly resolve issues, offer compensations, and restore customer loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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