Telephony Training
Gain mastery in modern telephony through practical training in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, planning rollouts, and troubleshooting issues to provide reliable, high-quality voice services for organizations. It equips learners with essential skills for designing, deploying, and maintaining effective communication solutions in professional settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Telephony Training course offers a hands-on guide to contemporary VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. Additionally, they will develop end-user training programs, manage deployments effectively, and use targeted troubleshooting to swiftly address common problems, ensuring dependable operation of calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP and unified communications solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop comprehensive numbering plans including user groups, extensions, and PSTN porting procedures.
- Create models for unified communications call flows covering presence, softphones, remote access, queues, and voicemail.
- Manage unified communications rollouts through strategic planning, pilot testing, launch support, and user adoption initiatives.
- Perform rapid troubleshooting to resolve issues with softphones, logins, audio quality, and voicemail-to-email functionality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...

Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.

Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!

Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.

Giulio CarloAluno de Engenharia de Prompt
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