Telephony Training
Gain mastery in modern telephony through practical training in VoIP, SIP, and unified communications. The course covers selecting platforms, creating numbering plans, designing call flows, implementing security measures, planning rollouts, and troubleshooting issues to provide reliable, high-quality voice services for organizations. It equips learners with essential skills for designing, deploying, and maintaining effective communication solutions in professional settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Telephony Training course offers a hands-on guide to contemporary VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, and align features with user requirements. Additionally, they will develop end-user training programs, manage deployments effectively, and use targeted troubleshooting to swiftly address common problems, ensuring dependable operation of calls, messaging, and voicemail services.
Elevify advantages
Develop skills
- Design VoIP and unified communications solutions by choosing platforms, aligning features, and securing SIP trunks.
- Develop comprehensive numbering plans including user groups, extensions, and PSTN porting procedures.
- Create models for unified communications call flows covering presence, softphones, remote access, queues, and voicemail.
- Manage unified communications rollouts through strategic planning, pilot testing, launch support, and user adoption initiatives.
- Perform rapid troubleshooting to resolve issues with softphones, logins, audio quality, and voicemail-to-email functionality.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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