Process Automation Course
This course equips learners with essential skills to automate IT processes efficiently, covering workflow analysis, platform integration, security, and monitoring for scalable ITSM solutions.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Process Automation Course teaches you to analyse IT request workflows, identify pain points, and design efficient processes driven by service level agreements. You will learn data modelling, triggers, and actions, compare top automation platforms, and integrate with key ITSM tools. It also covers approvals, routing, monitoring, security, testing, and rollout planning to deliver reliable, scalable, audit-ready automation quickly.
Elevify advantages
Develop skills
- Map IT request workflows: quickly identify bottlenecks, SLAs, and owners.
- Design robust automation logic: triggers, routing rules, and smart approvals.
- Integrate ITSM tools fast: connect Jira, ServiceNow, Zendesk, and Freshservice.
- Build secure, compliant workflows: IAM, PII protection, and audit-ready logs.
- Monitor automation KPIs: MTTR, SLA breaches, alerts, and real-time dashboards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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