office IT support course
Gain expertise in practical Office IT support by troubleshooting Word launch problems, optimising Outlook performance, fixing shared printer faults, and employing secure remote tools. Develop skills in creating troubleshooting guides, maintaining detailed records, and communicating professionally with users to excel in contemporary IT settings.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This Office IT Support Course equips you with practical tools to confidently resolve common office IT problems. Master step-by-step fixes for Word startup failures, sluggish or crashing Outlook, and network printer issues, alongside secure remote access techniques, effective user communication, precise ticketing, and routine maintenance to swiftly address incidents and ensure seamless operations.
Elevify advantages
Develop skills
- Microsoft Office troubleshooting: rapidly resolve Word and Outlook problems in office environments.
- Network printer support: confidently handle slow printing, blank pages, or print failures.
- Remote helpdesk processes: effectively triage, prioritise, and log support tickets.
- Secure remote assistance: safely operate remote tools with clear user communication.
- Preventive IT maintenance: implement fast checks, backups, and procedures to reduce incidents.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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