IT support technician training
Gain essential IT support expertise: diagnose Wi-Fi networks, repair printers and print servers, recover Windows and Active Directory accounts, manage user provisioning and file permissions, and excel in help desk communication, SLAs, and professional ticket handling to advance your career in tech support.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course equips you with hands-on skills for IT support roles, teaching ticket management, service levels, Windows systems, Active Directory, network fixes for Wi-Fi and printers, plus strong communication and documentation for effective remote help.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using key command-line tools.
- Printer and print server fixes: Quickly handle queues, spooler problems, and driver issues.
- Windows and Active Directory recovery: Fix login failures, account locks, and domain connections.
- User account setup and file access: Efficiently onboard staff and protect shared resources.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging customers professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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