Log in
Choose your language

IT Support Specialist Course

IT Support Specialist Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Support Specialist Course equips you with practical skills for handling support requests confidently, enhancing communication, and documenting processes clearly. You will learn to identify and resolve Windows system performance problems, address email and Microsoft 365 connection issues, control access to shared files, and create helpful guides and knowledge resources to minimise repeated issues and increase satisfaction among users in your organisation.

Elevify advantages

Develop skills

  • Build IT knowledge bases: create straightforward guides, knowledge base articles, and short learning materials.
  • Troubleshoot Windows laptops quickly: identify problems with performance, storage, and network connections.
  • Resolve Microsoft 365 and email problems: repair Outlook, authentication, DNS, and connection difficulties.
  • Master ticket handling: use systematic assessment, record-keeping, referral, and follow-up procedures.
  • Manage shared folders securely: examine permissions, access mistakes, and client-related problems.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course