IT Support Specialist Course
This course provides essential skills for IT support roles, focusing on troubleshooting Windows systems, resolving Microsoft 365 issues, managing shared resources, and creating effective documentation to improve user satisfaction and operational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The IT Support Specialist Course equips you with practical skills for handling support requests confidently, enhancing communication, and documenting processes clearly. You will learn to identify and resolve Windows system performance problems, address email and Microsoft 365 connection issues, control access to shared files, and create helpful guides and knowledge resources to minimise repeated issues and increase satisfaction among users in your organisation.
Elevify advantages
Develop skills
- Build IT knowledge bases: create straightforward guides, knowledge base articles, and short learning materials.
- Troubleshoot Windows laptops quickly: identify problems with performance, storage, and network connections.
- Resolve Microsoft 365 and email problems: repair Outlook, authentication, DNS, and connection difficulties.
- Master ticket handling: use systematic assessment, record-keeping, referral, and follow-up procedures.
- Manage shared folders securely: examine permissions, access mistakes, and client-related problems.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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