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IT Service Management (ITSM) Course

IT Service Management (ITSM) Course
from 4 to 360h flexible workload
valid certificate in your country

What will I learn?

The IT Service Management (ITSM) Course equips you with practical skills to create a straightforward service catalogue, establish SLAs, and organise incident, request, and change processes that function effectively. Discover how to establish SMART objectives, monitor KPIs such as MTTR and change success rates, develop useful dashboards, and conduct monthly evaluations to minimise repeated problems, enhance customer satisfaction, and sustain dependable, expandable services.

Elevify advantages

Develop skills

  • ITSM basics for SaaS: establish SMART goals and match services to business benefits.
  • Incident and request processes: plan, direct, and assess for quick SaaS assistance.
  • Change and release oversight: handle risks through approvals, testing, and contingency plans.
  • Service catalogue creation: outline SaaS services, SLAs, levels, and distinct service limits.
  • ITSM monitoring and administration: construct dashboards, KPIs, responsibilities, and CMDB essentials.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

As suas aulas são perfeitas. Adquiri o pacote de um ano e, finalmente, tenho a oportunidade de acompanhar diversos temas do meu interesse sem precisar mudar de plataforma... agradeço por tudo o que fazem, já recomendei vocês a outras pessoas...
Giulio Carlo
Giulio CarloAluno de Marketing Digital
Eu gosto de como as lições são direto ao ponto e como eu consigo alterar capítulos e pular conteúdos que não preciso.
Mariana Ferres
Mariana FerresAluna de Fotografia
Gosto do conteúdo e do modo de apresentação e transcrição de vídeos, o que acelera o processo!
Luciana Alvarenga
Luciana AlvarengaAluna de Design de Unhas
A plataforma é rápida, simples de usar. A diversidade de conteúdo e os vídeos complementares ajudam muito no aprendizado.
Giulio Carlo
Giulio CarloAluno de Engenharia de Prompt

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