IT Help Desk Course
This course provides essential skills for IT help desk professionals to handle common technical issues, user support, and efficient ticket management in a modern IT environment.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This IT Help Desk Course equips you with practical abilities to manage incident triage, Windows 10/11 problems, VPN and file share difficulties, and Microsoft 365 assistance confidently. You will learn clear escalation routes, effective prioritisation, systematic questioning, and robust ticket recording. Additionally, you will gain expertise in onboarding processes, access setup, and courteous user interaction to provide swift, dependable support in a contemporary setting.
Elevify advantages
Develop skills
- Incident triage mastery: prioritise tickets quickly with impact and SLA focus.
- Windows support skills: resolve Outlook, login, and performance issues quickly.
- M365 troubleshooting: fix Exchange, Teams, OneDrive, and SharePoint access.
- Secure onboarding workflows: provision devices, AD accounts, and app access right.
- VPN and file share fixes: diagnose remote access, SMB paths, and permission errors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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