Heuristic Analysis Course
This course equips participants with heuristic analysis techniques to swiftly identify and address usability issues in internal portals, focusing on ticketing and self-service features. Learners will master practical tools, validation methods, and prioritization strategies to drive rapid, measurable UX improvements.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Heuristic Analysis Course teaches you to quickly identify and resolve usability problems in internal portals, covering ticketing workflows and self-service features. You will learn practical checklists, problem-solving heuristics, validation techniques, and metrics such as TTR, CSAT, and NPS. Develop clear action plans, prioritize quick wins, and work with teams to achieve measurable, user-focused improvements rapidly.
Elevify advantages
Develop skills
- Conduct rapid heuristic evaluations: identify UX issues in internal portals within hours, not weeks.
- Design quick user tests and metrics: validate heuristic fixes using real data swiftly.
- Create practical UX checklists: standardize portal reviews across IT and product teams.
- Prioritize UX fixes: use impact versus effort and RICE methods to plan high-value improvements.
- Transform findings into action: develop clear tickets, success metrics, and rollout plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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Giulio CarloDigital Marketing Student
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