Digital mediation training
Digital Mediation Training prepares technology professionals to assist vulnerable individuals in navigating digital public services confidently. It covers onboarding processes, accessibility features, safety protocols, and workflow design specifically for health appointments and unemployment benefits, ensuring inclusive and secure user experiences.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
Digital Mediation Training teaches you to confidently guide users through online public services. Master designing seamless onboarding, supportive scripts, and clear communication for hesitant users. Gain expertise in accessibility, safety, privacy, and step-by-step workflows for health appointments and unemployment benefits, along with tools for evaluation and ongoing improvement.
Elevify advantages
Develop skills
- Design digital onboarding for smooth, supportive user journeys.
- Apply inclusive UX strategies for low literacy, disabilities, and language barriers.
- Develop safety coaching on passwords, 2FA, scams, and consent using simple language.
- Map service workflows by simplifying complex e-services into guided steps.
- Use data on usage, failures, and feedback to improve support continuously.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of my interest without needing to change platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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