ServiceNow Administration Course
This course provides practical training in ServiceNow administration, focusing on incident management setup, form customization, SLA configuration, automation, and reporting to improve organizational efficiency.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The ServiceNow Administration Course equips you with hands-on skills to set up Incident Management for everyday practical use. You will learn to create effective forms, implement UI policies, and manage fields to ensure high data quality. Set up SLAs, escalations, and automatic routing, then develop straightforward reports and dashboards that enhance visibility, accelerate issue resolution, and enable informed decisions in your organisation.
Elevify advantages
Develop skills
- Design optimised Incident forms: streamline fields, layout, and user experience.
- Configure Incident SLAs: set timers, pause rules, and breach targets quickly.
- Automate routing: build intelligent assignment rules using Flow Designer and Business Rules.
- Customise forms securely: add fields, UI Policies, and client logic following best practices.
- Build ServiceNow reports and dashboards: highlight KPIs and provide insights ready for managers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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