Technical Support Fundamentals Course
This course provides foundational skills for technical support, focusing on troubleshooting, diagnostics, and effective user communication to handle incidents efficiently.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Technical Support Fundamentals Course equips you with practical skills to manage real incidents confidently. You will learn structured troubleshooting for performance problems, clear diagnostics for printers, and step-by-step checks for network connectivity. Develop strong communication practices, including empathetic interactions with users, concise ticket documentation, prioritization, triage, and escalation to solve issues more quickly and reliably.
Elevify advantages
Develop skills
- Performance troubleshooting: quickly identify CPU, memory, disk, and network problems.
- Network diagnostics: apply ping, tracert, and DNS tools to fix connectivity issues.
- Printer support: resolve queues, drivers, spooler errors, and determine escalation needs.
- Incident triage: prioritize tickets based on impact and urgency for efficient responses.
- User communication: use clear, empathetic approaches for chat, email, and phone assistance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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