applied ai course
This course equips learners with hands-on skills to build, deploy, and manage AI systems for support ticket handling, emphasizing practical implementation, safety, and performance optimization.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
The Applied AI Course teaches you to design, deploy, and monitor practical AI systems for handling support tickets. You will cover RAG architectures, selecting and training models, validation techniques, along with cleaning data, labelling it, and safeguarding privacy. It also includes safety measures, governance, A/B testing, deployment plans, and performance indicators to quickly introduce dependable, rule-following, and effective AI solutions.
Elevify advantages
Develop skills
- Design AI support architectures: build low-latency, scalable ticket assistants.
- Implement safe AI workflows: add filters, PII redaction, and governance controls.
- Train and evaluate models: tune LLMs, validate retrieval, prevent overfitting.
- Prepare support data: clean, label, and enrich tickets for high-impact AI use.
- Run AI experiments: A/B test, monitor metrics, and roll out features safely.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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