Aided Course
Aided Course equips IT professionals with strategies to automate support workflows, drastically lower ticket numbers, and accelerate issue resolution using detailed playbooks, custom scripts, AI recommendations, and performance metrics. It transforms routine challenges such as password recoveries and VPN connections into smooth, data-informed processes that enhance efficiency and satisfaction across the board.

from 4 to 360h flexible workload
valid certificate in your country
What will I learn?
This course teaches you to evaluate existing support processes, reduce duplicate tickets, and create streamlined automated systems for handling tickets from start to finish. You will develop hands-on guides for common issues like password resets and VPN access, monitor performance with key metrics and visual dashboards, and implement scripts, templates, and AI solutions to minimise manual tasks, boost security, reliability, and daily user happiness.
Elevify advantages
Develop skills
- Map IT support workflows to identify bottlenecks, gaps, and automation opportunities swiftly.
- Develop playbooks for password resets and VPN access for quick, traceable, error-free fixes.
- Design automated ticket handling systems covering smart intake, triage, routing, and resolution.
- Create reliable scripts and templates to eliminate repetitive tasks safely.
- Monitor key IT support metrics with dashboards tracking SLAs, first-contact resolution, volume, and user satisfaction.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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